Claims

In the unfortunate event that you need to submit a claim to Cotes, we would ask you to kindly write an email to claims@cotes.com, and our experts will get back to you within 24 hours (inside working week (mon 8am – fri 2pm).

Please include the following information in your email to Cotes:

1. COMPANY NAME
2. COTES DEHUMIDIFIER SERIAL NUMBER
3. HOUR COUNTER VALUE
4. UNIT/PART ITEM NUMBER
5. QUANTITY
6. FULL DESCRIPTION OF ERROR
7. SPARE PARTS DELIVERY ADDRESS, CONTACT PERSON FOR SHIPMENT
8. WHAT IS THE APPLICATION OF THE DEHUMIDIFIER? (Ambient temperature, etc.)
9. PHOTOS/RECORD OF THE ERROR AND INSTALLATION